Return & Exchange Policy

How to Initiate a Return/Exchange
  1. Submit a Request: Email cranium-corners.9p@icloud.com with:
  • Your order number
  • Item type (e.g., “IPL Hair Removal Device (Face & Body)”, “LED Red Light Beauty Mask”, “Tabletop Magnifying Mirror (10x)”)
  • Reason for return/exchange (e.g., “device won’t turn on”, “wrong mask type”, “mirror arrived cracked”)
  • Clear photos of the item (and defects, if applicable—e.g., cracked glass, torn fabric) to speed up review.
  1. Receive Approval: Our team reviews requests within 2 business days (prioritizing defective electronic items like Hair Removal Devices). If approved:
  • For small items (Beauty Masks, compact Mirrors): We send a pre-paid return label (we cover return costs for defects/incorrect items; you cover costs for change-of-mind returns).
  • For large/electronic items (Hair Removal Devices, wall-mounted Mirrors): We arrange a courier pickup (free for defect-related returns; $20 AUD fee for change-of-mind returns—due to size/weight logistics).
  1. Ship the Item Back:
  • For Hair Removal Devices: Repack in original packaging (include all accessories: e.g., power cord, safety goggles, usage manual).
  • For small items: Ensure original seals are intact (if unopened) or repack in a clean, sealed bag (if defective).
  • Include a copy of your order confirmation and ship to our New South Wales address (44 Harris Street, New South Wales 2150, Australia) within 7 days of approval.
Refund & Exchange Timelines
  • Refunds: Processed within 5–7 business days of receiving/picking up the item (we verify condition, packaging, and defects). Refunds are issued to your original payment method—you’ll get an email confirmation once complete.
  • Exchanges: We ship your replacement item (e.g., working Hair Removal Device, correct Beauty Mask) within 3–5 business days of verifying the returned item meets eligibility. Exchange shipping is free for defect/incorrect item requests.