FAQ

FAQ (Frequently Asked Questions)
Q: How do I choose the right Hair Removal Device for my skin and hair type?
A: Hair Removal Device efficacy depends on skin and hair color—we list compatibility guides on every product page:
  • IPL Devices: Work best for light to medium skin tones ( Fitzpatrick Skin Types I–IV) and dark brown/black hair (pigment absorbs light). Not suitable for dark skin (risk of burns) or white/blonde/gray hair (no pigment to target).
  • Epilators: Suitable for all skin types and hair colors—ideal for sensitive skin (look for “hypoallergenic” models) or short hair (removes hair from the root).
Pro tip: If you have sensitive skin, choose devices with “gentle mode” and patch-test on a small arm area first. Email us with your skin/hair details if you’re unsure!
Q: Are Beauty Masks safe for sensitive skin or acne-prone skin?
A: Yes—we offer Beauty Masks tailored to different skin types, clearly labeled on product pages:
  • Sensitive Skin: Fragrance-free, hypoallergenic masks (e.g., aloe vera-infused sheet masks, silk LED masks) with no harsh chemicals (parabens, sulfates).
  • Acne-Prone Skin: Oil-control, anti-bacterial masks (e.g., tea tree sheet masks, blue LED masks) that reduce inflammation and prevent breakouts.
All Beauty Masks are dermatologically tested to Australian standards. If you have severe skin conditions (e.g., eczema, rosacea), we recommend consulting a dermatologist before use—or email us for ingredient lists to review.
Q: What types of Mirrors do you offer, and how do I choose the right one?
A: We have three main Mirror types to suit different needs:
  • Tabletop Mirrors: Compact (8–12cm diameter), with 1x/10x magnification—ideal for makeup application (eyeliner, mascara) or skincare (tweezing, facial serums).
  • Wall-Mounted Mirrors: Larger (30–50cm diameter), with 1x/5x magnification—great for vanity setups (full-face makeup, hairstyling).
  • Travel Mirrors: Foldable, lightweight, with LED lights—perfect for on-the-go (hotel stays, travel) and low-light environments.
Choose based on space (small bathrooms = tabletop; large vanities = wall-mounted) and usage (detailed makeup = high magnification; full-face = 1x).
Q: How do I clean and maintain a Hair Removal Device to keep it working well?
A: Follow these steps (detailed in the user manual) to extend your device’s life:
  1. After Each Use: Turn off the device and unplug it. Wipe the treatment head with a clean, damp cloth (avoid harsh cleaners) to remove hair or skin residue.
  1. Weekly Cleaning: For IPL devices, use a cotton pad with rubbing alcohol (70%) to disinfect the treatment head (kills bacteria). For epilators, remove the head and rinse under warm water (if waterproof) to clear hair buildup.
  1. Storage: Keep the device in a cool, dry place (avoid bathrooms—moisture damages electronics) and store with the protective cap on the treatment head.
Do not submerge the device in water (unless labeled “waterproof”) or use abrasive sponges—can damage the treatment head.
Q: Can I use a Hair Removal Device on my face, or is it only for body use?
A: It depends on the device—check the product description for “approved usage areas”:
  • Face & Body Devices: Safe for facial use (upper lip, chin, cheeks) and body (legs, arms, underarms)—look for “face-friendly” labels and adjustable intensity levels (lower intensity for face).
  • Body-Only Devices: Not designed for facial skin (thinner, more sensitive)—using them on the face may cause irritation or burns.
Never use Hair Removal Devices on the eyebrows, eyelids, or near the eyes—these areas are too sensitive.