Privacy Policy

Privacy Policy
Information We Collect
To deliver a safe, tailored shopping experience for your beauty essentials (Hair Removal Device, Beauty Mask, Mirror) and ensure order accuracy, we collect personal information in strict compliance with the Australian Privacy Act 1988 and Australian Privacy Principles (APPs):
  • Contact & Shipping Details: Full name, email address, phone number, and shipping address (including access notes for fragile items like Mirrors, e.g., “signature required”). This enables secure delivery and critical updates (e.g., shipping confirmations for Beauty Masks, delivery windows for Hair Removal Devices).
  • Payment Information: Processed exclusively through secure third-party gateways (Visa, Mastercard, PayPal, Apple Pay). We never store full credit card numbers, CVV codes, or sensitive financial data—your payment details are protected by end-to-end encryption and PCI DSS compliance.
  • Product-Specific Data:
  • For Hair Removal Devices: Voluntarily provided details like skin type (e.g., “sensitive vs. normal”), hair color (for efficacy recommendations, e.g., “suitable for dark hair”), and usage area (e.g., “face vs. legs”) to ensure product fit.
  • For Beauty Masks: Skin concerns (e.g., “acne vs. dryness”) and preferred features (e.g., “LED light therapy vs. sheet mask compatibility”) to personalize suggestions.
  • For Mirrors: Usage 场景 (e.g., “vanity vs. travel”) and size preferences (e.g., “tabletop vs. wall-mounted”) to match your needs.
  • Website Usage Data: Browsing activity (e.g., views of Hair Removal Device intensity levels, Beauty Mask ingredient lists) and cookie data (to save preferred product types for future visits). Cookies are optional—see “Your Privacy Choices” for opt-out details.
How We Use Your Information
Your data is used solely for legitimate, transparent purposes tied to your beauty product purchase—no unapproved use:
  1. Order Fulfillment: Process, pack, and ship items; share user guides (for Hair Removal Device setup, Beauty Mask usage) and tracking links via email.
  1. Customer Support: Respond to inquiries (e.g., Hair Removal Device skin irritation concerns, Beauty Mask fit issues, Mirror damage questions) and resolve defects via cranium-corners.9p@icloud.com.
  1. Personalized Updates: Send beauty-related news (e.g., new IPL Hair Removal Devices, hydrating Beauty Masks, LED-lit Mirrors) only if you opt in—unsubscribe anytime via email links.
  1. Legal Compliance: Maintain order records for tax purposes, adhere to Australian beauty product safety standards (e.g., hypoallergenic Beauty Mask materials, FDA-approved Hair Removal Device technology), and comply with consumer protection laws.
Data Security
We prioritize protecting your sensitive information—especially details tied to skin health—with industry-leading measures:
  • All data transmitted between your device and our platform is encrypted via SSL/TLS protocols (indicated by “https://” and the browser padlock icon).
  • Personal data is stored on Australian-based, password-protected servers with firewalls and regular security audits—only authorized team members (trained in APPs and beauty data privacy) can access necessary details (e.g., delivery addresses for Mirrors).
  • Third-party partners (payment processors, Australian carriers like Australia Post, Sendle) are contractually bound to keep your data confidential, comply with the Privacy Act 1988, and only use it to fulfill their service (e.g., delivering a Beauty Mask).
Your Data Rights (Under APPs)
You have legally protected rights regarding your personal information, which we facilitate free of charge:
  • Access: Request a copy of all data we hold about you (e.g., Hair Removal Device order details, saved skin type for Beauty Masks).
  • Correction: Update inaccurate information (e.g., a changed shipping address for Mirrors).
  • Deletion: Request permanent removal of your data (we retain minimal records only for tax/legal compliance, such as order invoices).
  • Restriction: Ask us to limit data use (e.g., pause promotional emails while keeping order updates active).
  • Complaint: Lodge a privacy-related complaint via email—we investigate and respond within 30 days (per APP 13).
To exercise these rights, email our support team at cranium-corners.9p@icloud.com—we may ask for proof of identity to protect your privacy.